Policy 1.1

We accept returns for products within 20 days of the original purchase date.

Policy 1.2

To be eligible for a return, the product must be unused, undamaged, and in its original packaging, with all tags and labels attached.

Policy 1.3

To initiate a return, please contact our customer support team at [customer support email] or [customer support phone number]. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process

Policy 1.4

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your return.

Policy 1.5

If your return is approved, you may choose to receive a refund, store credit, or an exchange for another product of equal value. Refunds will be issued using the original payment method.

Policy 1.6

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

Policy 2.1

Refunds are processed within 7 business days after the returned product is received and inspected.

Policy 2.2

If the refund is approved, it will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.

Policy 3.1:

If you wish to exchange a product for a different size, color, or a different product altogether, please contact our customer support team. We will assist you in finding the right replacement product.

Policy 3.2

The exchanged product will be shipped once we receive the original item and complete the inspection process.

Certain items are non-returnable and non-refundable:

1. 1. Personalized or customized products.
2. 2. Perishable goods
3. 3.Intimate or sanitary goods
4. 4.Gift cards
5. 5.Live Plant

Policy 5

If you receive a damaged or defective product, please contact us within 2 days of receiving the item with unboxing Video. We will arrange for a return or exchange, and we will cover any associated shipping costs.

Policy 6.1

If you wish to cancel an order, please do so within 24 hours of placing the order. Contact our customer support team to request a cancellation.

Policy 6.2

If the order has already been shipped, you will need to follow our return process upon receiving the product.

Policy 7

If you have any questions or concerns about our Return & Refund Policy, please don't hesitate to contact our customer support team:
Email: info@ezonefly.com
Phone: 8768760049 // 9735558986.
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will be effective immediately upon posting on our website.